IT Client Support Engineer

Job Details

Job Position – IT Client Support Engineer

Company Name – IDC Technologies

Location: Abu Dhabi – Offshore
Contract Duration: 4 Years

Installation & Maintenance of all kinds of IP and Analog Telephony services
Adding telephony features and first-level programming
Replacing telephony & cabling with faulty equipment.
Attending user calls for phones and the related network.
Patching and un patching structures’ cabling.
ODF Fiber testing, Patching, DDF termination, Block wiring for FTTH, MDF, Copper & FO Cabinet Termination.
CAT-6 Cable termination and block wiring
Troubleshooting and rectification of telephony & cabling operation needs.
Shifting telephone sets for the user as per the agreed-upon shifting plan.
Installing and configuring Desktop computer hardware (PC’s, Printers & Peripherals), Client software for (Business applications, technical applications, standard Microsoft software & client operating system)
Troubleshooting all Client Hardware and Software and providing the necessary support to resolve user client issues and to enhance system performance.
Creating and implementing a Personal Computer standard image for newly acquired PC’s
Handling IT tickets through Ticketing System through a proper SLA and prioritization.
Installation and configuration of various models of Printers and Plotters.
Work closely with other IT teams like Systems , Security and Network teams on user facing issues with Active directory ,License servers , Enterprise Vaults, McAfee Antivirus and Networks ,etc..

Email : nishad.kabeer@idctechuae.com